Salesforce Service Cloud Interview Questions
Salesforce Service Cloud Interview Questions Salesforce Service Cloud is a customer service platform that helps businesses manage customer interactions across different channels, such as phone, email, social media, and chat. It is designed to improve customer satisfaction, streamline operations, and increase productivity. 1. What are some key features available in Salesforce Service Cloud? a. Case management b. Knowledge management c. Multi-channel support d. Automated workflows e. AI-powered service 2. What is Salesforce email-to-case and when to implement it? Salesforce Email-to-Case is a feature that allows businesses to automatically create cases in Salesforce from customer emails. This can be a very useful tool for businesses that receive a ...